“We Strive to provide a service that we would see fit to deliver to our own parents”
- To provide quality trained carers who will help us to fully support our service users needs and wishes.
- To fully involve the Service User, their carer’s and relatives in the planning of care.
- To give our service users continuity of care by maintaining staffing levels.
- Helping service users to maintain their independence and stay safe in their homes.
- Having a person centered approach which meets the service users desired outcomes and their rights and values.
- To respect the confidentiality, privacy and dignity of our service users.
- Our values are bases around the 6 C’s of care, these are: care, compassion, competence, communication, courage and commitment.
- To work in partnership with other agencies or individuals involved in the service users care.
We understand how important continuity of care is to our service users and whilst it’s not always possible to guarantee continuity due to holidays and other staff absences we will always strive to deliver care and support that you can rely on and are comfortable with. In these circumstances we will endeavor to inform you of any change prior to your visit.
If required, service users will be sent a ‘Service User Session Sheet’ on a weekly basis which details the times of visits and the names of the carers attending each visit for the following week
Cumbria View Care Services aim to deliver the highest quality of care for all of its service users, yet we believe there is always room for improvement.
As part of our commitment to quality assurance all employees must comply with current care standards by undertaking induction training within the first four weeks of employment and by
completing the Care Certificate workbook if not already qualified. We also encourage all employees to undertake their level 2 Diploma in Health and Social Care if not already achieved.
All Home Support Carers are trained in the following areas:
- Person centered care
- Moving and handling
- Health and safety
- Food hygiene
- Infection control
- Basic first aid and resuscitation
- Confidentiality, safeguarding and abuse
- Dementia awareness
- Medication administration
Employees also have the opportunity to undertake further training to boost their knowledge in areas such as:
- Mental health awareness
- Team leading
- Palliative care
- Nutrition and health
We encourage all patch leaders and senior carers to achieve up to a minimum of a level 3 Diploma in Health & Social Care, we also encourage our patch leaders and Care Co-ordinators to undertake nationally recognised training courses to enable us to deliver in-house training to our carers.